Mantena has conducted this year’s customer survey, and the results show that customers are generally satisfied with us as a partner. At the same time, the responses indicate several areas where we can improve even further.
– It is encouraging to see that we receive positive feedback from many of our customers. However, the survey also shows that we have room for improvement to ensure a consistent and high-quality customer experience throughout the entire organization, says Group Director of Strategy, Marketing, and Digitalization Silje Holestøl.
Early involvement is important
A clear finding from the survey is that customers believe it is beneficial to involve Mantena early in the design and planning phases. This provides better conditions for strong deliveries that meet time, cost, and expected quality targets, and enables us to find the most reliable solutions together from the outset.
Appreciate independence
Customers also highlight the importance of Mantena being an independent maintenance provider. Our role as an autonomous player in the railway sector, able to work with all types of rolling stock, suppliers, and customers, contributes to competition, choice, quality, and cost-effective operations. Our local presence in the Norwegian and Swedish markets is also emphasized by some customers.
A strong basis for further improvements
The survey shows that Mantena scores well in areas such as expertise, cooperation, and delivery accuracy. However, there is variation in the perceived quality and communication between different parts of the organization.
– Customers are generally satisfied with Mantena, and that is a strong foundation. Now it is a matter of using the insights we have gained to become even better and create a positive customer experience throughout all parts of our company. We will follow up on the responses and continue to develop our cooperation with customers, says Holestøl.
Thank you to all customers who responded. The next customer survey will be conducted in autumn 2026.