The popular Øresund trains transport millions of passengers between Sweden and Denmark. Mantena ensures that maintenance is carried out smoothly and efficiently – with the passenger at the center.
Customer case from Annual Report 2023
Around half a million people travel each week on the Øresund train – a joint regional train system that operates in southern Sweden and between Sweden and Copenhagen.
Sharing the same goal
While Transdev is the train operator, Mantena is currently responsible for maintenance.
– Mantena contributes to Øresundstog having vehicles that are intact, clean, and in service. We also experience a collective commitment to the passengers – we work together for the best possible passenger experience, states Jarl Samuelsson, CEO of Øresundstog, and adds: It is when we all share the same goal and help each other achieve it, that things truly become great.
Samuelsson praises the current collaboration and particularly highlights openness as crucial for a strong relationship.
– There is a transparency that is valuable and very important for achieving good results. There is also openness regarding the challenges, which creates trust and stability, he emphasizes.
Older trains require agility and expertise
With the workshop located at Øresundstog’s state-of-the-art train depot in Hässleholm, the path to efficient maintenance and repairs is short. Just over 120 Mantena employees are now responsible for keeping the 111 trains on track.
Samuelsson points out that Mantena being a local operator close to the customer is a clear strength.
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– That provides short decision-making paths and the ability to quickly adapt if needs or conditions change. This is particularly important with an older vehicle fleet, Samuelsson points out.
As an independent operator, Mantena works across train types and suppliers, which has enabled the group to build extensive technical expertise. This creates good conditions for innovation and problem-solving – something that is especially vital when working with older trains
– Technical challenges constantly arise that must be managed to ensure stable operations. Then we depend on rapid access to broad technical competence, he notes. It is beneficial to have these kinds of operators in the industry who have train maintenance as their core competence.
Continuous learning and development
Mantena’s sound financial control is another important factor for the Swedish rail operator.
– As clients, we never wish to collaborate with companies that are under such pressure that they show red figures. That creates uncertainty and instability – and then we do not achieve a healthy operation with the good, safe customer experience we strive for.
Samuelsson also highlights how Mantena, together with other partners, works systematically with continuous learning and development.
– That means every Mantena employee involved in maintaining the Øresund trains understands the bigger picture they are part of – and keeps the passengers’ best interests in mind.